Customer Service
All retail orders are placed on our website without having to register. If you are a groomer or making a wholesale purchase,you must register with a valid re-sale id and log-in. You may then place an order through our website. You may also place your order through phone (845-634-1412) or email Info@warrenlondon.com.
Methods of Payment
We accept Paypal, Visa, Mastercard, Discover and Amex. Contact us for other possible methods of payment.
Contact Us
Shipping/Express Shipping
WarrenLondon.com processes orders Monday through Friday, excluding Holidays. We ship ground service by UPS Ground. Multiple ordered items may ship in separate packages. Most items are shipped within 3-7 business days but please allow up to 10 business days for your delivery to arrive at your door.
Rush Orders
In the event you would like to request a rush order on any of the items at WarrenLondon.com, please contact us and we will do whatever we can to accommodate you.
Over-sized orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
International, Alaska, Hawaii, APO/FPO Shipping
Shipping outside the continental U.S. will require additional Shipping charges. These fees will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door.
Shipping outside the continental U.S. will require additional Shipping charges. These fees will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door.
Availability & Back Order Items
While most items are always in supply, due to high demand, there may be times when an item may run out of stock. If this should ever happen, we will email you right away letting you know when that item will be shipping again.
Defective Merchandise
Satisfaction is extremely important to Warren London. The items you will receive are of the highest quality, in excellent condition. We guarantee all products against damage during shipment. Freight damages or product defects must be reported to us within 5 days of receipt of your order.
While most items are always in supply, due to high demand, there may be times when an item may run out of stock. If this should ever happen, we will email you right away letting you know when that item will be shipping again.
Defective Merchandise
Satisfaction is extremely important to Warren London. The items you will receive are of the highest quality, in excellent condition. We guarantee all products against damage during shipment. Freight damages or product defects must be reported to us within 5 days of receipt of your order.
Return & Exchange Policy
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. There are occasions where a return or exchange may be necessary. We do not accept return due to the type of products we sell. We would be happy to replace any damaged or defective items.
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. There are occasions where a return or exchange may be necessary. We do not accept return due to the type of products we sell. We would be happy to replace any damaged or defective items.
Period:
All exchanges must be received by Warren London within thirty (30) days of shipment to you.
All exchanges must be received by Warren London within thirty (30) days of shipment to you.
Policies:
All items sold by Warren London are shipped in their original factory packaging as supplied by the manufacturer/distributor.
In the event that the return or exchange is due to our error (i.e., you receive an incorrect or defective item), we will refund you the cost of shipping the item back to us.
Returns or exchanges must be received within thirty days from the date the original item was shipped to you.
All approved returns/exchanges should be sent to:
Warren London
27 London Terrace
New City, NY 10956
All items sold by Warren London are shipped in their original factory packaging as supplied by the manufacturer/distributor.
In the event that the return or exchange is due to our error (i.e., you receive an incorrect or defective item), we will refund you the cost of shipping the item back to us.
Returns or exchanges must be received within thirty days from the date the original item was shipped to you.
All approved returns/exchanges should be sent to:
Warren London
27 London Terrace
New City, NY 10956
Privacy Policy and Security:
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
